Selene finance profile and details, A Comprehensive Guide, In the ever‑evolving mortgage servicing landscape, knowing exactly who handles your loan—and how to interact with them—is critical. Selene Finance LP is a major player in U.S. residential loan servicing, offering everything from basic payment portals to default mitigation and asset management. Whether you’re a borrower seeking clarity, an investor evaluating servicer partnerships, or a job‑seeker exploring career options, this guide to Selene-Finance-Profile-and-Details provides the insights you need.
Selene Finance Login
Accessing your loan information securely and conveniently is one of Selene Finance’s top priorities. Their online portal empowers borrowers with real‑time visibility and payment control.
Key Features of the Login Portal
- Account Dashboard: View outstanding balance, amortization schedule, escrow details, and payoff quotes.
- Payment Options: Submit one‑time payments or set up recurring auto‑pay with a linked bank account.
- Document Upload: Electronically provide income statements, hardship letters, or other required paperwork.
- Secure Messaging: Send and receive communications with customer care without sharing sensitive data in email.
How to Register and Log In
- Navigate to the official Selene Finance website:
selenefinance.com - Click “Borrower Login” in the top navigation bar.
- If you’re new, select “Register”, then enter:
- Loan number
- Property ZIP code
- Last four digits of Social Security number
- Create a secure username and password, then confirm via the emailed link.
- Returning users simply enter their credentials and complete any multi‑factor authentication prompts.
Pro Tip: Bookmark the login page URL and enable browser autofill—just be sure your device is private or password‑protected.
Selene-Finance-Phone-Number
Sometimes you need a live voice on the line. Selene Finance provides dedicated phone support to walk you through balances, hardship options, or technical login issues.
- Customer Service Line: 1‑877‑735‑3637
- Hours:
- Mon–Thu: 8:00 AM–9:00 PM Eastern
- Fri: 8:00 AM–5:00 PM Eastern
- What to Have Ready: Loan number, property address, and basic personal identifiers.
When to Call
- You can’t access your online account or forgot your password.
- You need a verbal payoff quote or escrow analysis.
- You’re exploring loan modification, forbearance, or other hardship programs.
- You wish to update mailing address, phone number, or direct‑deposit instructions.
Quick Tip: Calling right when lines open (8 AM ET) often means shorter hold times.
Who-Owns-Selene-Finance
Understanding corporate ownership can give you insight into the financial backing, strategic objectives, and overall stability of a servicer.
- Parent Company: Pretium Partners, LLC
- A specialized investment firm founded in 2012.
- Focuses on real estate credit strategies, including mortgage servicing rights.
- Subsidiary Structure: Selene Finance LP operates under the broader Selene Management Inc. umbrella, which oversees compliance, technology, and corporate governance.
Pretium’s ownership provides Selene with deep capital reserves, enabling it to deploy advanced loan‑servicing platforms and respond to market fluctuations swiftly.
How-Do-I-Speak-to-Someone-at-Selene-Finance
Whether it’s a billing question or a hardship request, here’s how to reach a real person:
- Call Customer Service
- 1‑877‑735‑3637 (see hours above).
- Use Option 1 for general servicing inquiries, Option 2 for loss mitigation or default questions.
- Secure Online Messaging
- After logging in, select “Messages” to send non‑urgent inquiries without exposing personal data via email.
- Email Correspondence
- Use: CustomerAssistance@selenefinance.com
- Allow 48–72 hours for a response; include loan number in subject line.
- Mailing Address
Selene Finance LP Attn: Customer Service 9990 Richmond Avenue, Suite 400 Houston, TX 77042 - Supervisor Escalation
- If initial contact doesn’t resolve your issue, request to speak with a Team Lead or Manager.
- You can also submit a formal complaint via the Consumer Financial Protection Bureau (CFPB) portal, but Selene typically resolves escalations internally.
Is-Selene-Finance-a-Debt-Collector
It depends on the status of your loan:
- Performing Loans: Selene acts as your loan servicer, not a third‑party collector. They process payments, maintain escrow, and handle routine account management.
- Non‑Performing Loans: If your account is in default- often defined as 120+ days delinquent Selene may transfer you to their default management team. In that capacity, they may send notices and negotiate repayment plans, which resembles debt‑collection activity.
Legal Compliance
- Selene adheres to the Fair Debt Collection Practices Act (FDCPA) when communicating about delinquent accounts.
- All letters and calls must include required disclosures, and they cannot engage in harassing or deceptive practices.
If you ever doubt a call or letter’s authenticity, verify by logging into your online account or calling the main customer service line directly.
Is-Selene-Finance-Legit
Yes –Selene Finance is a fully licensed, regulated mortgage servicer operating in all 50 states. Key legitimacy markers include:
- Licenses: Registered with state banking or mortgage regulators nationwide.
- Industry Memberships: Active member of the Mortgage Bankers Association (MBA).
- Regulatory Oversight: Subject to CFPB audits, HUD and FHA servicing guidelines, and Fannie Mae/Freddie Mac requirements.
- Public Track Record: Over 15 years of servicing billions in mortgage assets, with both performing and non‑performing portfolios.
While no servicer is perfect- online reviews cite occasional long hold times—Selene maintains structured complaint resolution processes and publishes performance metrics in its Annual Servicer Performance Reports.
Selene Finance Jobs
Selene Finance is not only a loan servicer but also an employer with diverse opportunities in finance, technology, and customer care.
Popular Career Paths
- Loan Servicing Specialist
- Foreclosure & Default Analyst
- Loss Mitigation Representative
- Quality Assurance & Compliance Officer
- Software Developer / IT Support
- Accounting & Finance Analyst
How to Apply
- Visit the Careers section at selenefinance.com/careers.
- Search by keyword (e.g., “servicing,” “IT,” “compliance”).
- Submit your resume, cover letter, and any relevant certifications.
Employee Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with employer matching
- Paid time off and holiday leave
- Professional development and training programs
- Remote‑friendly opportunities (varies by role)
Working at Selene means joining a team focused on innovation in loan servicing technology and best‑in‑class customer experience.
Selene Management Inc
While Selene Finance LP handles day‑to‑day loan servicing, Selene Management Inc. is the corporate entity responsible for:
- Strategic Direction: Aligning loan‑servicing operations with Pretium’s investment goals.
- Regulatory Compliance: Implementing company‑wide policies to meet federal and state requirements.
- Technology Oversight: Steering platform upgrades, data security efforts, and vendor management.
- Risk Management: Monitoring portfolio performance and adjusting servicing workflows to mitigate losses.
Together, these sister entities form a robust servicing platform backed by institutional capital and governance.
Frequently Asked Questions (FAQs)
How do I make a payment to Selene Finance?
You have three primary options:
- Online: Log in and click “Make a Payment”.
- Phone: Call 1‑877‑735‑3637, select payment option, and follow automated prompts.
- Mail: Send a check or money order (include your loan number) to:
Selene Finance LP
P.O. Box 9226
Old Bethpage, NY 11804‑9226
Can I refinance or modify my loan through Selene?
- Refinance: You must apply with a mortgage lender for refinancing; Selene can provide a payoff statement upon request.
- Modification: If you qualify for hardship assistance, the Loss Mitigation team will review options like repayment plans or loan modifications.
What if I’m facing imminent foreclosure?
Contact the Loss Mitigation Department immediately via phone or secure message. Provide complete financial documentation to explore alternatives.
Does Selene Finance have a mobile app?
Currently, Selene does not offer a standalone mobile app; however, their website is fully responsive and optimized for mobile browsers.
How do I update my contact information?
Log in, select “Profile & Settings”, and edit your mailing address, phone number, or email. For urgent changes, you can also call customer service.
How long does it take for my payment to post?
- Online/E‑check: Typically 1–2 business days.
- Phone/ACH: Same‑day if submitted before the daily cutoff (usually 5 PM ET).
- Mail: Allow 7–10 business days from the postmark date.
Who do I contact for investor or partner inquiries?
Use the Investor Relations form on the Selene website, or email IR@selenefinance.com for servicing‑related partnership discussions.
Summary
Selene Finance LP stands as a reputable, well‑capitalized mortgage servicer backed by Pretium Partners and guided by Selene Management Inc. Their robust online portal, responsive phone support, and comprehensive servicing capabilities cover everything from routine payments to complex loss mitigation. Whether you’re a borrower seeking clarity, an investor vetting servicers, or a professional eyeing a career in financial services, Selene Finance offers the tools, resources, and corporate stability you need.
- Secure Online Access via the Selene-Finance-Login portal
- Direct Support through the Selene-Finance-Phone-Number
- Clear ownership under Pretium Partners and Selene Management Inc.
- Transparent servicing practices—both performing and default management
- A legitimate, FDCPA‑compliant operation licensed in all 50 states
- Diverse Selene-Finance-Jobs with competitive benefits
- A full suite of borrower tools, backed by rigorous compliance and technology.
By understanding the full Selene-Finance-Profile-and-Details, you can navigate your mortgage journey with confidence, find the right support when you need it, and explore professional avenues within a leading loan‑servicing organization.