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Access Bank is a multinational financial institution with a presence in over 12 countries across the globe.
As with any financial institution, customers may encounter issues or require assistance with their accounts.
In such instances, it is important to have access to reliable customer service hotlines and support.
To assist Access Bank customers, this article provides a list of Access Bank worldwide hotlines and support details.
Whether you are a customer in Nigeria, Ghana, Zambia, or any of the other countries where Access Bank operates, the following information will be useful.
List of access bank Hotlines and Support worldwide
Nigeria
Customer Care: +234 1-2712005-7, +234 1-2802500, 07003000000
WhatsApp: +234 9090901901
Email: contactcenter@accessbankplc.com
Ghana
Customer Care: +233 302 611 560, +233 302 611 561, +233 302 611 562, +233 302 611 563
WhatsApp: +233 50 160 0442
Email: service@accessbankplc.com
Zambia
Customer Care: +260 211 227941, +260 211 227942, +260 211 227943
WhatsApp: +260 979 003 100
Email: zambiacustomercare@accessbankplc.com
Sierra Leone
Customer Care: +232 7665 0032
WhatsApp: +232 77 771 382
Email: sierraleone.customercare@accessbankplc.com
Rwanda
Customer Care: +250 788 162 000. +250788145300
Email: customercarerw@accessbankplc.com
Democratic Republic of Congo
Customer Care: +243 99 690 0707
Email: contactcenterdr@accessbankplc.com
Also Read : Kuda Bank Customer Service support and Hotlines
United Kingdom
Customer Care: +44 203 966 0000 , 0333 222 4516
Email: contact@accessbankuk.co.uk
Note: For other countries where Access Bank operates, please visit the bank’s website for their customer care and support details.
Access Bank Founder Biography
The bank was founded by a group of entrepreneurs led by Aigboje Aig-Imoukhuede.
Here is a brief biography of Aigboje Aig-Imoukhuede, the co-founder of Access Bank:
Aigboje Aig-Imoukhuede was born on September 24, 1966, in Ibadan, Oyo State, Nigeria.
He attended Kings College Lagos and later studied law at the University of Benin, Nigeria.
After graduation, Aig-Imoukhuede worked as a lawyer for a few years before going into investment banking.
In 1990, Aig-Imoukhuede co-founded Access Bank with a group of investors.
He served as the bank’s CEO from 2002 to 2013 and oversaw its transformation from a small Nigerian bank into a multinational financial institution with a presence in over 12 countries across the world.
Under his leadership, Access Bank became known for its innovation, technology-driven operations, and corporate social responsibility initiatives.
Aig-Imoukhuede is also a philanthropist and has supported several initiatives aimed at improving the lives of Nigerians.
He is the founder of the Africa Initiative for Governance, a non-profit organization focused on promoting good governance and public sector reform in Africa.
He is also a member of the board of trustees of the Tony Elumelu Foundation, which supports entrepreneurship development in Africa.
In recognition of his contributions to the Nigerian banking industry and his philanthropic work, Aig-Imoukhuede has received several awards and honors.
He was named a Commander of the Order of the Niger by the Nigerian government in 2011 and was listed among Forbes’ “Africa’s 50 Richest” in 2015.
Overall, Aigboje Aig-Imoukhuede is an accomplished entrepreneur, banker, and philanthropist who played a significant role in the growth and success of Access Bank.
Frequently asked questions and Answers
Here are some frequently asked questions and answers related to Access Bank customer service hotlines and support:
Q: What is Access Bank’s customer care hotline?
A: Access Bank’s customer care hotline in Nigeria is +234 1-2712005-7, +234 1-2802500, or 07003000000. For other countries where Access Bank operates, please check the bank’s website for their customer care hotline.
Q: How can I contact Access Bank customer service through WhatsApp?
A: Access Bank provides a WhatsApp number for customers to reach their customer care team. The number for Nigeria is +234 9090901901, while the number for Ghana is +233 50 160 0442.
Q: What is Access Bank’s customer service email address?
A: Access Bank’s customer service email address in Nigeria is contactcenter@accessbankplc.com, while the email address for Ghana is service@accessbankplc.com.
Q: What are the working hours for Access Bank customer service?
A: Access Bank’s customer service operates 24 hours a day, seven days a week.
However, there may be slight variations in response time during weekends and public holidays.
Q: How long does it take for Access Bank customer service to respond to queries?
A: Access Bank customer service aims to respond to queries within 24 hours of receipt.
However, this may vary depending on the nature of the query and the volume of inquiries received.
Q: Can I make a complaint to Access Bank customer service?
A: Yes, you can make a complaint to Access Bank customer service if you encounter any issues with your account or transactions.
bank has a dedicated team that handles complaints and works towards resolving them promptly.
Q: What should I do if I suspect fraudulent activity on my Access Bank account?
A: If you suspect fraudulent activity on your Access Bank account, you should immediately contact the bank’s customer service team via phone or email.
You should also change your online banking password and report the incident to the relevant authorities.
Palmpay customer service support and contacts
Q: How can I track the status of my complaint with Access Bank customer service?
A: Access Bank customer service will provide you with a reference number when you make a complaint.
You can use this number to track the status of your complaint by contacting customer service via phone or email.
In conclusion, Access Bank provides various channels for customers to reach their customer service team, including phone hotlines, email, and WhatsApp.
The bank’s customer service operates 24/7 and aims to respond to inquiries within 24 hours.
Customers can also make complaints to the bank’s customer service team if they encounter any issues with their account or transactions.
If you suspect fraudulent activity on your Access Bank account, it is important to contact customer service immediately and report the incident to the relevant authorities.
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